"Great, I have signed a new customer, but what's next for them?" is a frequent question raised after a deal has closed - and for a good reason. Customers are likely to spend 140% more after a positive experience than customers who report negative experiences!
And that is where Customer Success comes in: from pre-sales to onboarding, to adoption and renewal, Customer Success teams will relentlessly focus on fastening the time to first value, so that customers' pains are solved in a timely manner and so that their lifetime value increases along the way.
Join this session to learn more about the key factors to value realization, including a critical account teaming motion as well as a strong challenger mindset.
Zoom link sent to the registered email prior to the event.
Violaine started her career at Accenture, and for 8 years, she has developed strong skills in product management, customer operations and projects delivery, as well as a solid background in digital transformation.
Customer centric focused, Violaine has a proven record of scaling & enabling teams, developing robust customer success programs that help customers get the most out of their purchase - at Box, at start ups and now at Slack.
As the CEO of the Customer Success Network organisation, she is a strong believer of best practices sharing and learning agility to make Customer Success a great space to work!
With 12+ years’ experience in
Marketing and Customer Success in large corporate and fast-paced environments, Alix is a Customer Success Consultant specialized in helping early-stage B2B Saas startups in Europe to define their post-Sales services strategy, structure their team, and build effective processes internally.
Alix is also COO at the Customer Success Network, a Customer Success peer-learning community in Europe. The community provides online events and programs to CS professionals globally, offering a fantastic opportunity to learn, to network and to grow in Customer Success.
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